Frequently Asked Questions

QWhat is the cost of technical support and product upgrades?

A CitationWare offers email technical support and minor version upgrades free of charge for the first year of software licensing.

  QIs CWP+ available for Citrix users?

A Yes. CWP+ is available to Citrix users wherever they are located.

  QIs CWP+ training available?

A Yes. Full training in the use of CWP+ is available currently at no additional charge. This training is conducted online. Onsite training is available at an additional cost upon request.

  QWhat are the business hours for technical support?

A Email technical support is available 24/7, with the exception of holidays.

  QWhat is the duration of a CWP+ software license?

A Once you purchase a CWP+ license, the license is perpetual.

  QIs a CWP+ software license transferable from one PC to another?

A Yes. Please refer to the CWP+ Installation Notes for complete details.